What Is Jira Service Desk

A service desk agent sees the request in their jira service desk queue and looks into the issue. Jira service desk is a help desk request tracker brought to you by atlassian with jira service desk you can easily receive track manage and resolve requests from your team s customers. Employees and customers can submit help requests to your support team through a customer portal via email or through an embedded widget on your site.

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Provide it service and support without the cost and complexity of traditional itsm solutions.

What is jira service desk.

Jira service desk is software built for both internal and external support. Your customer and other participants use the portal or email to discuss the request with your service desk agent who works in jira service desk. Our affordable and transparent pricing lets you get started quickly and deliver value fast. Feature suggestions and bug reports.

Support agents can then work on these requests tracked as issues in a queue. Customers can send requests by email a customizable help center and an embeddable widget. Jira products share a set of core capabilities that you ll want to understand to get the most out of jira service desk. Usage and admin help.

Spin up new services with jira service desk s intuitive codeless setup and configuration. Answers support and inspiration. Deliver exceptional it service fast.

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